At JB Lighters, we want you to be completely satisfied with your purchase. If you are not happy with your order, you have up to 30 days from the date of purchase to request a return or refund, subject to the terms outlined below.
1. Eligibility for Returns & Refunds
-
Items must be returned unused, in their original packaging, and in the same condition as received.
-
Proof of purchase (receipt or order confirmation) is required.
-
We do not accept returns for customized or personalized items unless they are defective.
-
Shipping costs for returns are the responsibility of the customer, unless the item is faulty or incorrect.
2. How to Request a Return
-
To initiate a return contact us or via contact us page with your order details and reason for return.
-
Once your return is approved, we will provide you with the return shipping address.
-
Please use a trackable shipping method, as we are not responsible for lost return packages.
3. Refund Process
-
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
-
If approved, the refund will be processed to your original payment method within 30 business days.
-
Shipping fees are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
-
We only exchange items if they are defective or damaged. If you need an exchange, support@jb-lighters.com within 30 days of receiving your order.
5. Late or Missing Refunds
-
If you haven’t received a refund yet, first check your bank account again.
-
Then contact your credit card company, as processing times may vary.
-
If you’ve done all this and still haven’t received your refund, please contact us at support@jb-lighters.com.
6. Non-Returnable Items
-
Gift cards
-
Sale or clearance items
-
Used or damaged products (unless defective upon arrival)
We appreciate your business and strive to provide a hassle-free shopping experience at JB Lighters!