Shipping policy

1. Order Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

  • Domestic Shipping: We offer flat-rate shipping of $5 on all domestic orders. Free shipping is available on orders over $50.
  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days

Note: Delivery times are estimates and may vary depending on location, carrier availability, and other factors beyond our control.

3. International Shipping

  • We currently offer international shipping to selected countries. Shipping rates and delivery times vary based on the destination.
  • International Shipping: 7-14 business days (depending on location)

Customs, Duties, and Taxes: The recipient is responsible for any applicable customs, duties, or taxes upon receiving their order.

4. Shipment Confirmation & Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email with a tracking number that you can use to track your package.

5. Shipping Restrictions

  • Due to shipping regulations, our gas lighters cannot be shipped to P.O. boxes or military addresses (APO/FPO).
  • Certain locations may have restrictions on the shipment of gas lighters. Please verify your local laws before purchasing.

6. Shipping Delays

  • If we are experiencing a high volume of orders, shipments may be delayed. We will notify you if there is a significant delay in your order.
  • Shipping delays can also occur due to unforeseen circumstances such as weather, customs processing, or other events.

7. Damaged or Lost Shipments

  • If your package is lost or damaged during shipping, please contact us immediately at [Customer Support Email] with your order number and details. We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Incorrect Shipping Addresses

  • Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Contact Us

  • For any questions or concerns regarding shipping, please contact our Customer Support team at support@jb-lighter.com.

10. Changes to This Policy

  • We reserve the right to update or modify this Shipping Policy at any time without prior notice. Please review this page periodically for any changes.