Thank you for shopping with JB Lighters! This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our website. By placing an order, you agree to the terms outlined below.
1. Processing Time
Orders are typically processed within 7 business days (excluding weekends and holidays) after payment is received.
Once shipped, you will receive a confirmation email along with a shipping tracking number.
Processing delays may occur during peak seasons or due to unforeseen circumstances.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on the destination and shipping method selected.
For domestic orders, a flat shipping fee of $5 for one lighter, $10 for two lighters, and free for three or more lighters applies.
For international orders, a flat shipping fee of $20 applies to all countries except the USA.
Estimated delivery times vary depending on the location and chosen shipping option.
We are not responsible for delays caused by courier services, customs, or other factors beyond our control.
3. International Shipping
We offer international shipping to all countries except Cuba, Iran, North Korea, Syria, and Sudan.
A flat shipping fee of $20 applies, except for orders shipped to the USA.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Shipping times for international orders may be longer due to customs clearance processes.
4. Incorrect or Incomplete Address
Customers are responsible for providing an accurate shipping address.
We are not liable for lost or undelivered packages due to incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.
5. Lost or Stolen Packages
JB Lighters is not responsible for lost or stolen packages after they have been marked as delivered by the courier.
If you believe your package has been lost or stolen, please contact the shipping carrier directly. We are not responsible if your delivery was correctly delivered to the address you specified and subsequently stolen.
6. Damaged or Missing Items
If your package arrives damaged or missing items, please contact at support@jb-lighters.com within [number] days of receipt with photos of the damage.
We will work with the shipping carrier to resolve the issue and offer a replacement or refund where applicable.
7. Order Cancellations & Changes
Orders can only be canceled or modified within [number] hours of placement.
Once an order has been processed and shipped, it cannot be changed or canceled.